1. Introduction
AirSwitch Travel Group LLC ("AirSwitch," "we," "us," or "our") is a New Mexico limited liability company providing travel and tourism related services, including flight rebooking, flight change assistance, and cancellation support. We are committed to protecting the privacy and security of the personal information entrusted to us by our clients, website visitors, and prospective customers.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at airswitchtravelgroup.com (the "Site"), contact us by phone, email, or through our online forms, or otherwise interact with our services. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site or services.
Our principal office is located at 1012 Marquez Place, Ste. 106-B, Santa Fe, NM 87505. If you have questions about this policy, you may reach us at info@airswitchtravelgroup.com or by calling +1 (505) 738-4192 during our business hours, Monday through Friday, 8:00 AM to 6:00 PM Mountain Standard Time.
2. Information We Collect
We collect information in several ways depending on how you interact with AirSwitch Travel Group. The types of information we collect include:
2.1 Information You Provide Directly
When you complete a contact form, submit a rebooking request, call our office, or communicate with us via email, you may provide us with the following types of personal information:
- Contact information: Full name, email address, telephone number, and mailing address.
- Travel details: Flight itinerary information, airline confirmation numbers, travel dates, passenger names, and related booking details necessary to assist you with flight changes, cancellations, or rebookings.
- Payment information: If applicable, credit card or payment details provided in connection with our service fees. We do not store full credit card numbers on our servers; all payment processing is handled by secure third-party payment processors.
- Communication records: The content of messages, emails, and phone conversations you have with our team, including inquiries, feedback, and complaints.
- Account preferences: Any preferences or special instructions you communicate to us regarding your travel arrangements.
2.2 Information Collected Automatically
When you visit our Site, our servers and third-party analytics providers may automatically collect certain technical information, including:
- Device information: Browser type, operating system, device type, screen resolution, and language preferences.
- Usage data: Pages visited, time spent on each page, links clicked, referring URL, and the date and time of your visit.
- Network information: Internet Protocol (IP) address, internet service provider, and approximate geographic location derived from your IP address.
- Cookies and similar technologies: Small text files and tracking pixels placed on your device to facilitate website functionality and analytics. See Section 5 below for more details on cookies.
2.3 Information from Third Parties
In some cases, we may receive information about you from third-party sources, such as airline partners or booking platforms, to the extent necessary to fulfill your travel assistance request. We may also receive information from analytics and advertising partners who help us understand how visitors use our Site.
3. How We Use Your Information
AirSwitch Travel Group uses the personal information we collect for the following purposes:
- Service delivery: To process your rebooking, flight change, or cancellation requests; to communicate with airlines on your behalf; and to provide you with the travel assistance services you have requested.
- Communication: To respond to your inquiries, send confirmation messages, provide updates on the status of your travel assistance request, and follow up regarding your experience with our services.
- Billing and payments: To process service fees, issue invoices, and manage our accounts receivable in connection with the services we provide.
- Website improvement: To analyze how visitors interact with our Site, identify areas for improvement, optimize page performance, and enhance the overall user experience.
- Legal compliance: To comply with applicable federal, state, and local laws and regulations; to respond to lawful requests from public and government authorities; and to enforce our Terms of Use and other agreements.
- Security: To detect, prevent, and address fraud, unauthorized access, and other potentially harmful or unlawful activities on our Site and in connection with our services.
- Marketing: With your consent where required, to send you promotional communications about our services, special offers, and travel tips. You may opt out of marketing communications at any time by contacting us.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, email delivery services, website hosting providers, and analytics platforms. These providers are contractually obligated to use your information solely for the purpose of providing their services to us and to maintain appropriate security measures.
- Airlines and travel partners: To the extent necessary to process your flight change, rebooking, or cancellation request, we may share relevant travel details with the applicable airline or booking platform.
- Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
- Business transfers: In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy involving AirSwitch Travel Group LLC, your personal information may be transferred as part of the transaction. We will provide notice if your information becomes subject to a different privacy policy as a result of such a transfer.
- With your consent: We may share your information for other purposes when we have obtained your express consent to do so.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our Site is used. Cookies are small text files stored on your device by your web browser. The types of cookies we use include:
- Essential cookies: These cookies are necessary for the basic functionality of our Site, such as enabling page navigation, maintaining session state, and remembering your cookie consent preferences. Without these cookies, certain features of our Site may not function properly.
- Analytics cookies: We use analytics cookies to collect aggregated, anonymous data about how visitors use our Site, including which pages are most frequently visited, how long visitors spend on each page, and where visitors come from. This information helps us improve our Site's design and content. We may use third-party analytics services for this purpose.
- Functional cookies: These cookies allow our Site to remember choices you make, such as your preferred language or region, and provide enhanced, personalized features.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set alerts before cookies are placed. Please note that disabling or deleting cookies may affect the functionality of certain features on our Site. Your consent to the use of non-essential cookies is stored locally on your device and can be withdrawn at any time by clearing your browser's cookie data.
6. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
- Encryption of data transmitted between your browser and our servers using industry-standard SSL/TLS protocols.
- Restricted access to personal information on a need-to-know basis among our employees and authorized personnel.
- Regular review and updating of our security practices to address emerging threats and vulnerabilities.
- Use of secure, reputable third-party service providers who maintain their own robust security standards.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk. If you believe that your personal information may have been compromised, please contact us immediately at info@airswitchtravelgroup.com.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we update or correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements.
- Opt-out of marketing: You may opt out of receiving promotional emails or marketing communications from us at any time by following the unsubscribe link included in such communications or by contacting us directly.
- Restrict processing: In certain circumstances, you may have the right to request that we restrict the processing of your personal information.
To exercise any of these rights, please contact us at info@airswitchtravelgroup.com with a clear description of your request. We will respond to verified requests within a reasonable timeframe, and in any event within the period required by applicable law. We may request additional information from you to verify your identity before processing your request.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the context in which it was collected. When personal information is no longer needed for these purposes, we securely delete or anonymize it in accordance with our data retention policies.
9. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records. If you believe that a child under 18 has provided personal information to us, please contact us immediately at info@airswitchtravelgroup.com so that we can take appropriate action.
10. Third-Party Links
Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by AirSwitch Travel Group. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.
11. State-Specific Disclosures
Residents of certain states may have additional rights under applicable state privacy laws. For example, residents of California may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, and disclosed, the right to request deletion, and the right to opt out of the sale of personal information. AirSwitch Travel Group does not sell personal information as defined under the CCPA. If you are a resident of a state that provides specific privacy rights, please contact us at info@airswitchtravelgroup.com to learn more about exercising those rights.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will update the "Effective Date" at the top of this page and, where appropriate, notify you through a prominent notice on our Site or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Site or services after any changes to this Privacy Policy become effective constitutes your acceptance of those changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
AirSwitch Travel Group LLC
1012 Marquez Place, Ste. 106-B
Santa Fe, NM 87505
Email: info@airswitchtravelgroup.com
Phone: +1 (505) 738-4192
Hours: Monday – Friday, 8:00 AM – 6:00 PM MST